Dear medical records receptionist,
My insurer and I have been trying to obtain my surgery report from your office for weeks without response or resolution. So, when I had no choice but to come in and ask for the records in person, your snippy personal opinion of "the insurance company's job is to deny your claim anyway" is:
C) still does not explain why you've been sitting on the records request for weeks.
It must be nice to be you, having the super power of knowing my injury and the lone decision authority whether or not you feel like releasing authorized medical records. You're pure genius and darn lucky my fingers can't be flexed in obscene gesture because they're casted.
Here's my personal opinion, miserable lady: Less talky, more printy.